Delivery

Once your order is complete, we will immediately start creating your piece in our studio. With each piece made-to-order, please allow 3–4 weeks for us to create your unique Alina Abegg treasure.

Customs duties & Import VAT

• EU: Duty-free, VAT included

• Non-EU (e.g., CH, UK, NO, US): Import duties, possibly carrier handling fees → costs borne by recipient

• Note on possible delays due to customs

• Note on country-specific exemption thresholds

Insurance

Have peace of mind knowing that your order is covered by FedEx or DHL insurance along the entire shipping journey.

Returns

We want you to love your custom ALINA ABEGG piece!
If you're not completely satisfied, you may return your piece within 14 days of delivery for a full refund – with free return shipping.

Simply reach out to us within this window, and we'll guide you through the return process. Your satisfaction is our top priority, and we’re here to ensure your experience is as exceptional as your jewelry.